Resolved: One not holding charge since iOS 2.39 update

[ErickFitbit]

Fitbit update 10/9/2017: This issue has been resolved in update 2.41.1. Please update your app  if you continue to experience this issue. Thanks again for your reports and patience. 

Fitbit Update 8/24/2017: Thanks again for reporting this issue. Our team is still reviewing. I'll be updating this thread once we learn more, your patience is truly appreciated. 

Fitbit Update 08/21/2017: Several One users have reported that they are experiencing quick battery drain issues since updating their iOS app to the latest version, 2.39.

First off, thanks for taking the time to report this issue. Secondly, I can assure you that our team is currently investigating the root cause of this issue and will be hard at work to get a fix out as quickly as possible to get you all back on track. I will receive an update from them and will make sure to keep you all in the loop.

Thanks for your help with reporting this and for your continued patience. More to come!

[DerringDo]

I tweeted to both @Fitbit and @FitbitSupport, and got someone interested (a public complaint frequently does.) I will do what they ask, but assume that others have done this already. 

This is what I received:

Thanks for providing us with your email address. In the meantime, we’d like you to do a battery test to see how long your battery lasts after a full charge. Please do the following steps listed here:

1. Please restart your Fitbit One using this steps here: help.fitbit.com/articles/en_US…

2. Please disable the features that can impact battery life as described in help.fitbit.com/articles/en_US…

3. Fully charge your tracker and sync your tracker 5-6 times a day.

4. Wear your tracker until it is fully depleted. When your battery is completely drained, meaning that your tracker is no longer responsive and you no longer see the low battery indicator, please let us know. Keep us posted!

[Mfrances]

Got the same instructions.  Started following them yesterday.  Time will tell--but it still doesn't fix the problem since I'd had the ONE on "all day sync" for the four years I've had it.  We'll see--good luck!

[DerringDo]

Agree 100% on the auto-sync being required, I told them the same thing.  Also have had mine for a flawless 3-4 years.  Thanks and good luck.

[DEB08]

agree - I always was able to charge for about a week, now it is barely a day with no good explanation, plus it doesn't always sinc with my I phone. I am always looking for help.

[MEL12__]

Check community posts to see if there is a issue with other fitbit devices

[MEL12__]

FYI to everyone posting here
I have the charge and sync issue with One AND a Flex

After going thru all the do this do that try this try that 
I have been offered a 25% discount on any FITBIT product purchase online.

There you have it 
I don't believe they are fixing it, know how to fix it or want to fix it. 
What better way to eliminate updating on older versions then to create a mass melt down??

[Mfrances]

Didn't think of that, but that's pretty good thinking.

[Aerazona]

Sorry ahead of time, this is going to be a long update to pass my recent experience.
Bottom line, I bought a new 'One', turned off All Day Sync (ADS) and am currently sitting at 6.5 days and it is still showing full charge.

I had my initial 'One' for about 4 years with it working flawlessly. I only sync through my iPhone. This entire time, I've had to go through at least several hours a day without having my phone with me due to my work. My charge would normally last about 2 weeks. A few months ago, I started noticing that ADS was not working quite right by the fact that my steps would not update until I opened the app and it performed a sync only at that moment. Due to ADS not working correctly at this time, there were a couple of instances of me looking at steps on the fitbit, only to find that it was dead without notifications.

About the same time as everyone else, I was finding that every day to every other day, I would sync to find out that I needed to charge immediately if it wasn't dead already. My initial conclusion, being realistic, was that the battery couldn't hack it anymore since it was so old. I immediately bought a new one from fitbit. It initially told me it was on backorder and it would be 5 weeks, but in reality, I received it in 3 days. Along with everyone else, I like the size and the fact that I can just put it in my pocket and go about my day.

It was when I received the new 'One' and had the same thing happen where the battery only lasted 2-3 days that I found this thread. This is when I turned off ADS and started this test that is currently working.

My best guess as to why turning off ADS works is that some recent update they (fitbit) did has caused the 'One' to go haywire trying to connect to my phone to sync and is not working even when the phone is near.

I want ADS back, so that I get the notification appropriately to charge ahead of time without having to open the app several times a day to get the most recent status.

After I find out how long this run goes, I may turn ADS back on to see if it works properly. If I get around to it, I may hook my old 'One' back up with ADS off to see if that works for it as well.

Hope this helps.

[Mfrances]

Good luck!  Hope they come up with a "cure", but highly doubtful.

[bigmaki]

I just left mine on the charger overnight and it came back to life but the battery life is 2 to 3 days now at best.

[Chelseabun]

It seems to be doing a bit better now I have disabled teh all day sync, but it has always been set to that.. so I am convinced that Fitbit have sent something that has ruined my One 😞

[Chelseabun]

I woudl definitely give your old one a go./. mine is now performing a bit better now I have disabled the all day sync.. but I still want to knwo what changed to make it need this

[Chelseabun]

Me too mine is coming up 5 years old at Christmas without an issue up to this week.. was going 11 days between charges.  now I have disabled the all day sync which has always been there for me,  I will see how it performs.. at least it is back to working for now (But I do have a new Garmin coming soon!! never used one of them...)

[DerringDo]

Realized this morning that I had the app on my iPad as well, and that was still set to auto-sync.  Turned that 2nd channel off as well, so we'll see how this goes.  This is still Fitbit's problem, for certain. 

[VVS]

No change in my one. After charging completely, it will last about 8-10
hours vs 8 - 10 days.

Moderator edit: personal info removed

[MEL12__]

They will have you to this and that and finally say it is issue with tracker which is out of warranty. They will will then offer you a 25% discount off any TRACKER purchased online. I just saw a post someone did wanting to use it on a Ionic but was told that wasn't a tracker so not allowed.

[RFS_UK]

and if that is the case, (that they offer you a new tracker of your choice with a discount) then I fully intend to get them to send me a discounted Alta, I will buy a silicone clip on Amazon, and win the wristbands. Not everyone wants to use a Fitbit, all of the time everywhere. I personally like having a proper watch on my wrist.

That seems to be the only alternative and thankfully enterprising souls have realised that not everyone wants a wrist-based activity tracker... except Fitbit themselves who are blind and well pretty much stupid, given the complete puddings that I had to deal with. I have met more intelligent blancmanges. 

[Mfrances]

Thanks for making me laugh! I needed it with regards to the subject.

[MEL12__]

AND NOW neither one of them will fully charge and last max one hour off charger.

I think they have been set to self destruct with the last update

[ESW1]

Keeping my fingers crossed. It is three days now and the battery still shows green. Before it was dead in this time period. I deleted the Fitbit app on my iPad and turned off the all day sync on my iPhone. Fully charged the battery and so far so good.

Of course, for nearly two years I had the app on both devices as well as all day sync on (on both) and still got at least 10 days between charges, so something bad happened to cause this problem.


Sent from my iPad