Scratched Fitbit One. Not syncing!

[Almeda]

I had a bad fall 10 Jul 17, resulting in 3 broken toes on L foot. Can't use my aria scale because I'm wearing a soft cast on my L foot. My Fitbit One is scratched. When I try to log into my Fitbit page, I get the message that I have not synced since 9 Jul 17. Any suggestion?

[WendyB]

So sorry to hear about your accident

The scratch has nothing to do with syncing.

Try a restart. Do it at least 3 times.

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also how are you syncing Computer or phone?

Computer. Open FitBit Connect down by the time on your computer and choose sync now.

Phone: Tap on the device and choose Sync

If that doesn't help Contact Support. Let them know what you have tried to resolve this issue
http://help.fitbit.com/?cu=1

[Almeda]

Thank you for responding to my post Wendy. I sync through my Computer and
my Kindle. I also have the Aria scale, which I'm not using at the moment
because of the cast on my foot.

I have tried all the usual things, like the Fitbit connect, that you
suggested. I have also tried connecting my Fitbit to my PC
with the dongle and the USB cord. I've charged it. Nothing seems to work!

But, thanks again for your suggestions!

Almeda


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[WendyB · Accepted solution]

Did you move the dongle to a different port? That's might help.

If that does not help please contact support

http://help.fitbit.com/?cu=1

[Almeda]

Hello Wendy,

As I told you a few weeks ago, I had that fall and I have been busy going back and forth to the Podiatrist for treatment on my broken toes. I was not feeling good, so I just gave up on my Fitbit for a while. I am now happy to tell you that I am out of the cast and well on my way to full recovery.

So, I can now look forward to getting back to my exercises and other Fitbit activities.   

I did what you told me to do and followed the instructions on how to restart it. I think that did it!

Thanks again for your help and suggestions... I feel so much better, now that I can get back on track!

Happy Walking!   Almeda!

[WendyB]

Yeah I'm so glad you have recovered and are back on track. Now be careful out there!

[Almeda]

I will try to be careful... 8 weeks of trying to elevate my foot was no fun! But I survived!

Bless you! And you be careful too!

Almeda