Setting up Replacement One

[prettysky]

Hi - I recently disconnected my original Fitbit One because it has been missing since January and tried to connect an old Ultra - but got download corrupt messages so I connected Fitbit support who kindly sent me a replacement One.... received today and was really looking forward to getting back to tracking but...

Trying to connect the 'new' One on my pc - (Windows 10)and am getting similar download corrupt file message.

This was the corrupt file message when I tried to add the Ultra last week

I can't get an option to setup the One - it takes me back to this with the ultra showing.

Finally, i have also tried to connect the new One on my iphone - uninstalled the App and re-installed and it gets as far as 'searching'    but still not connecting

Do I need to have the One dongle plugged into the pc?    I didn't think I did for connecting

thanks for any help

[WendyB]

You need to plug in the dongle if you are setting it up on the computer.

Download the Windows version here for the PC

https://www.fitbit.com/start?platform=win

[prettysky]

Oh thanks Wendy - I couldn't remember if I had to have the dongle plugged in - as I haven't used it for 6 months I recently unplugged it and now can't find it - still trying to connect via my iPhone but still just searching

Sent from my iPhone

[LRod0312]

I had to delete my app and reinstall it.  Do not worry about losing your data.  When you sign in, all of your past data will be available. 

[prettysky]

thanks all for info - in the end i didn't need the dongle after all as it connected via Bluetooth with my PC, but thank you for help and advice offered by all.

[JohanneHappy]

Hi, I have followed the link provided and when I got there it told me that Fitbit was already installed.

I am trying to connect my replacement ONE tracker but it does not work. The dongle is plugged in. The tracker is fully charged and one inch away from the dongle. I have FItbit installed (not Fitbit Connect) and I am using Mozilla Firefox under Windows 10. I don't know what to do since I am also trying to save my old stats as I resume walking. Any hints? Thanks.