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Showing wrong time after charging my One

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‎08-31-2017 08:57 - last edited on ‎09-01-2017 05:09 by Fitbit Moderator

‎08-31-2017 08:57 - last edited on ‎09-01-2017 05:09 by Fitbit Moderator

After charging my Fitbit after it died it now shows the wrong time, how do I reset this 

 

 

Moderator edit: updated subject for clarity

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‎08-31-2017 09:20 - edited ‎08-31-2017 09:27

‎08-31-2017 09:20 - edited ‎08-31-2017 09:27

Should straighten out with next sync to your mobile @Louise124, you can force a sync by touching and pulling down on the app screen.  Fixed?

If not, then the slumber confused the handshake with your mobile and a restart is necessary, grab your charger,

  1. Plug your charging cable into your computer.
  2. Plug your Fitbit One tracker into the charging cable, making sure that the gold contacts on your tracker align with the gold contacts in the inside of the charger.
  3. Hold down your tracker's button for 10-12 seconds (counting to 30 works for me).
  4. Remove your tracker from the charging cable and press its button until the screen turns on again.
  5. Now force a sync again as above, now "on time"?

Let us know...

Community Council Member

WmChapman | TX

Ionic, Versa, Blaze, Surge, Charge 2, 3 SE, AltaHR, Flex2, Ace, Aria, iPhoneXR "Every fitbit counts"

Be sure to visit Fitbit help if more help is needed.

Best Answer

‎08-31-2017 10:54

In response to wmchapman

‎08-31-2017 10:54

Yes thank u all sorted

Sent from my iPhone
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