Syncing wrong

[TrishaW]

In the challenges for goal day, its not syncing the correct steps. It keeps me under by 1,000 or more steps. I've uninstalled the app & reinstalled, did not help.

[RobertoME]

Hello there @TrishaW. I've noticed you are new around so let me give you a warm welcome to our Community. I would suggest to take in consideration the possible reason why your steps are not updating on your challenge board:

1. Make sure your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker's tile on the app). 
2. Make sure you are not manually logged any activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. This apply too with MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. One of the most common is that all challenge participants are not in the same time zone.

Let me know how it goes and hope to see you around to catch up about this issue in case it persist.