02-02-2016 06:25
02-02-2016 06:25
I received my FitBit One for Christmas 2012 and have worn it 24/7 since then. I Love My FB One! and have never had any major issues with it. Only once did I have issues with it not syncing correctly and it turned out to be my laptop and not my FitBit.
Recently, I'm having to charge more often. I used to be able to go almost 2 weeks between charges but now I'm having to charge about every 4 days. I'm also starting to have a few minor issues with syncing.
Is my FitBit old enough that I may need a new One? What is the life expectancy of a FB One?
02-02-2016 06:50
02-02-2016 06:50
Hey @DeeAnn3 is great to see around the Community! Sounds too bad that the battery of your Fitbit One is not lasting as it was before. To be honest, there isn't much that I can do to help you out with this issue, considering that you have your Fitbit One since almost 4 ago years ago. So I suggest you to get in touch with our Customer Support team, they will see what they can do for you.
Let me know how it goes! Have a great day.
02-02-2016 08:10
02-02-2016 08:10
It had a good long run thats for sure!
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
02-02-2016 09:10
02-02-2016 09:10
Hello @DeeAnn3,
You probably already know this since you are a Fitbit veteran, but have you tried to restart it? It doesn't hurt to try.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
02-02-2016 09:27
02-02-2016 09:27
No, I haven't tried restarting it. I'm lucky in that I never have had to and not sure how.
I'm willing to give it a try - how do you restart the One? I'm sure I could research the site and find the answer but could you save me time and give me instructions. Thanks!
02-02-2016 10:07
02-02-2016 10:07
Here you go, the restart instructions. I would press and hold for closer to 20 seconds. You know you've succesfully restarted it if you see the 'FITBIT 6.60' message. If you didn't, try it again.
Oh, and I keep the low battery warnings e-mails, so I can gauge the time span between them. It was 7 days between the last two messages I got.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
02-02-2016 10:58
02-02-2016 10:58
@PureEvil wrote:
Here you go, the restart instructions. I would press and hold for closer to 20 seconds. You know you've succesfully restarted it if you see the 'FITBIT 6.60' message. If you didn't, try it again.
Oh, and I keep the low battery warnings e-mails, so I can gauge the time span between them. It was 7 days between the last two messages I got.
I hope this helps.
How long have you had your FitBit and which one do you use?
02-02-2016 11:12
02-02-2016 11:12
I have several Fitbits since you can now have multiple paired with your account. I mostly use the Surge while I exercise, but my main unit is the Fitbit One. I have a desk treadmill at work and my wrists don't move while I walk, so steps won't register on the Surge.
I've had it now since... July 2013. I actually believe my battery life hasn't changed much... I now sync with my phone as well (instead of just my computer when I first started), and I think that may shorten it by a tiny bit.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
02-03-2016 19:06 - edited 02-03-2016 19:08
02-03-2016 19:06 - edited 02-03-2016 19:08
PureEvil wrote:
I have a desk treadmill at work and my wrists don't move while I walk, so steps won't register on the Surge.
How do you like it? Do you feel it is beneficial?
02-04-2016 05:46
02-04-2016 09:16
02-04-2016 09:16
@SunsetRunner and @TandemWalker,
I do like it. I had been thinking about getting one for a few months before I got it and then I got a $100 off promotion for a Rebel Desk 1000, and I got it. On the weekends I certainly feel more sluggish because I'm not walking nearly as long. It also means I don't obsess with getting a workout in every day.
I set it to a very slow pace (0.9 MPH), I don't like to break a sweat while I walk. You do have to get used to working like this. Some observations:
If you have any specific questions, I'll be happy to answer them.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
02-04-2016 09:52
02-04-2016 09:52
I would love one. But Im so un-coordianted I would probably fall down LOL.
Me cant do 2 things at once
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
02-04-2016 16:49
02-04-2016 16:49
Wow! Thanks for the detailed description.
02-04-2016 16:54
02-04-2016 16:54
@WendyB, I would be happy to let you test drive it.
@SunsetRunner, I'm happy to do it. It's a big investment ($600) so I'm happy to give you as much information as I can.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
02-08-2016 09:30
02-08-2016 09:30
I also received mine for Christmas 2012, have worn it religiously day and night, and I'm suddenly noticing the same thing. I used to be able to go 2 weeks or longer between charges after the firmware upgrade awhile back but now it's suddenly 4-5 days before the battery is low.The battery should actually be lasting longer, if anything, because I started a new position in January which does not allow items like Fitbits in the office area. My One now sits in a little locker with my phone (with data turned off to conserve battery) almost all day every weekday. I charged it last week and thought at the time that it had not been very long since the charge before that but I have the low battery warning on the desktop app again this morning so something is definitely wrong.
While I guess 3 years isn't a horrible battery life, it's also not great. Since the battery isn't replaceable I'm not sure I'll buy another One. $100 is a little steep for an activity tracker that's only expected to function for 3 years. It's bad enough that I'm buying new silicone holders and wristbands every year at $10 and $15 each. I'm more than a little disappointed because I really love my One.
02-08-2016 10:15
02-08-2016 10:15
Hello @SueinAZ,
Welcome to the community!
Regarding battery life... When you turn data off in your phone, do you also turn off bluetooth? Your phone may still be connecting to the Fitbit even if it can't upload the data, that in and of itself may be draining your battery. If you're not comfortable turning off bluetooth, you can just log out of the Fitbit App; this too will stop it from communicating with your Fitbit.
Regarding your office policy... I've heard of folks needing to take their Fitbits off because they are not allowed to wear something on their wrist, but I'm kind of puzzled with the One (since you just put it in your pocket). Is it because it uses radio communications (bluetooth in this case)? If so, this product will block that signal; though you'll need to get the Level II. I can attest to the fact that it works.
Sadly, anything with a rechargable battery will eventually stop taking a charge. That said, the longer the device can go between charges, the longer it will last. While everyone has their own price point for what they're willing to spend, $100 for three years ends up being less than the price of a latte ($2.78) at Starbucks once a month... So if you ditch one latte on the first Monday of the month, it covers your Fitbit.
I hope this helps.
Frank | Washington, USA
Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone
Take a look at the Fitbit help site for further assistance and information.
02-09-2016 15:06
02-09-2016 15:06
This is great, because I was coming on the boards to ask the EXACT same question! I got my FitBit One in late 2012 as well, and am having the same issues in regards to charging and syncing. (Restarting it did seem to fix the syncing issues.)
I personally feel that 3 years of use is not bad -- I have literally used my FitBit every single day since I got it, and nothing lasts forever! I think I'm going to just keep charging more frequently for now, but if it quits working, I won't hesitate to buy a new one.
02-09-2016 21:22
02-09-2016 21:22
02-10-2016 06:12
02-10-2016 06:12
02-10-2016 12:10
02-10-2016 12:10
Hi @DeeAnn3. Did you ever try to restart your Fitbit One, using the instrutions that @PureEvil included in his post on Feb 6? All you need to do is plug the One into the charging cable and plug the other end into a USB port on a computer, a laptop, or a USB wall charger. You're probably right, it's probably time for a new One ... Yet, I was just curious if you ever did successfully restart your Fitbit One.
TW