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Time is wrong

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‎08-01-2016 19:34

‎08-01-2016 19:34

My fir it one is reading nearly 15 hours wrong. Therefore, it will reset itself as if it is midnight, making it inaccurate. I have since let it run completely dead, hoping it would reset itself after charging again. No such luck. Any suggestions? I tried the online chat, but no one is answering me back during the chat.
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4 REPLIES 4

‎08-01-2016 22:14

‎08-01-2016 22:14

Hve you checked the time Zones under setting?

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎08-02-2016 02:00

In response to WendyB

‎08-02-2016 02:00

Yes. I just checked them to make sure it was correct. It is correct. It was doing fine. It just stopped for some reason over the last month.

Sent from my iPhone
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‎08-08-2016 11:07

In response to 3405

‎08-08-2016 11:07

@WendyB Thanks for sharing that tip!

 

@3405 Welcome to the Community! To help, I recommend trying the steps within our help article to restart your tracker. If you find that this issue continues, I encourage you to contact our Customer Support Team. Let me know how it goes! Smiley Happy

 

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‎08-08-2016 11:37

‎08-08-2016 11:37

Ok. Will try it. Thanks.
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