help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Work week completion/win not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-19-2017 05:14

‎08-19-2017 05:14

After syncing 9 times my work week totals keep asking me to sync

Best Answer
0 Votes
3 REPLIES 3

‎08-21-2017 09:57 - last edited on ‎12-22-2025 08:29 by Fitbit Moderator

‎08-21-2017 09:57 - last edited on ‎12-22-2025 08:29 by Fitbit Moderator

@DonnieI Welcome to the Fitbit family! Are you still experiencing this problem? Try the following:

  • Log out from the Fitbit app.
  • Reboot your phone.
  • Log back in to the Fitbit app.

Also, you can try starting another Work Week Hustle competition and check if that will keep happening. Have you experienced the same with other challenges or just with that one?

Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes

‎08-28-2017 14:06

‎08-28-2017 14:06

My question was answered via phone support not email support.

phone support is much better.

tku

Best Answer
0 Votes

‎08-29-2017 13:03 - last edited on ‎12-22-2025 08:29 by Fitbit Moderator

In response to DonnieI

‎08-29-2017 13:03 - last edited on ‎12-22-2025 08:29 by Fitbit Moderator

@DonnieI Thanks for your reply! I'm very glad to hear that phone support was able to help you out with this! I know they are awesome! 

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes