Wrong Time on display

[debbraw]

My Fitbit One is showing the wrong time.  It's 8:35am and its showing 5:22pm.  Does anyone know how to change the time?

[SteveH]

You can't manually set the time but it should reset itself whenever it syncs to your phone or computer based on the time on that device. Does your fitbit seem to be syncing ok?

[Jenk97]

I am also having this problem, and now the app cannot find my device to sync it either. Yes, my bluetooth is on. Any ideas?

[SteveH]

@Jenk97 The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[debbraw]

Thanks, Steve. My fitbit reset itself. It now has the correct time and appears to be syncing just fine. Thanks for your help.

Debbra Williams
904-347-6246