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can't log activity on fitbit.com or android

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My Fitbit One turned off so tried to manually add steps as I've done in past, when I click on "walk" under log activity nothing happens, I cannot get to the log activity page. Have tried both Microsoft Edge and Chrome browsers to no avail and doesn't seem to be an option to add anything except calories on the Android app! help!

used to be so so easy to do this... what has happened?

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7 REPLIES 7

I'm having the same problem, it started today. Click in the biking activity button, and nothing happens.

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I have the same problem. I tried to log an activity yesterday and it would not let me

 

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Fitbit support replied to me on Twitter saying aware of problem and trying to fix. Hope they get to it soon!

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 Fitbit now saying no timeline on correcting this, just that still being worked on! -wonder how long it will take to fix?

 

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already too long...since Thursday for me!

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Same here, can now log on phone with Android app but still not on website. 

also since after Sunday looks like nothing from last week!

v. annoying!

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I had a problem, too. Beginning in the mid afternoon on 9-30-17 nothing would happen when I clicked on any activities from my activity log or on the basic activity icons. By typing in my activity title I was able to log times, but it would only give me calories for the recorded steps during those times, not for the activities such as Water Workout and Strength Training during which there are few recordable steps. I wrote about the problem in the help forum but no usable solution was given in the one reply I received - only more questions. The app was still not working properly as of this morning (10-2-17) when I tried to record water workout. 

 

As of this afternoon everything was back to normal and I was able to record my 30 minutes of strength training with appropriate calorie count just in time for me to have my exercise day afternoon treat of a beer, one 1-ounce grass fed paleo beef stick, one Babybel Light and 5 mini pretzels.

 

I had already devised a plan to create a daily list of bonus calories to use for treats and not record the calories in my food log so I wouldn't be "over target". I must say, I like the old way MUCH better so I get a true picture of my macronutrients. That is SO much a part of a healthy diet!

 

Thank you, Fitbit, for fixing this important feature!

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