05-10-2017 12:35
05-10-2017 12:35
I can't reconnect my fitbit to my account or get the time changed correctly.
05-10-2017 13:27
05-10-2017 13:27
Welcome to the forums!
Here is an article that might help
Set up a Replacement Tracker
http://help.fitbit.com/articles/en_US/Help_article/1873
Hope to see you around the forums!
Wendy | CA | Moto G6 Android
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05-12-2017 21:10
05-12-2017 21:10
I can't get my app or my computer to find my One, it was working fine yesterday and now today it's done. Over 15,000 steps anyone. My employer offers a bonus to those who consistently are over 10,000 steps a day total bummer!!!! I've tried reloading the app, I've tried turning Bluetooth and Wifi off, nothing works. This is my second one. I may have to go to another company -----VERY FRUSTRATED
05-12-2017 23:25
05-12-2017 23:25
@Loristewart1025 try restarting your One using this procedure:
https://help.fitbit.com/articles/en_US/Help_article/1186/
Give it a few tries as it doesn't always work. If it still won't connect after that then there are some more things to try in this help file: http://help.fitbit.com/articles/en_US/Help_article/1866
05-13-2017 14:27
05-13-2017 14:27
@Loristewart1025 - sometimes the bluetooth on your computer and app can interfere with each other. When I am at home, I can only sync my One with my Computer. Once I am out of range of the computer bluetooth, I can usually sync with my phone, though sometimes I have to restart the phone to reestablish the bluetooth connection.
Scott | Baltimore MD
Charge 6; Inspire 3; Luxe; iPhone 13 Pro