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one not counting steps after 34 after update

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‎07-25-2017 03:47 - edited ‎07-25-2017 03:48

‎07-25-2017 03:47 - edited ‎07-25-2017 03:48

i installed update but my ones not counting steps after 34 all other bits seem ok any help out ther cheers

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‎07-25-2017 12:36

‎07-25-2017 12:36

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

View best answer in original post

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2 REPLIES 2

‎07-25-2017 12:36

‎07-25-2017 12:36

Welcome to the forums!

 

Try a restart. Do it at least 3 times.

 

Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1

 

Check out the discussions boards! A lot going on and I'm sure you have some contributions as well!
Hope to see you around!

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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0 Votes

‎07-26-2017 01:48

In response to WendyB

‎07-26-2017 01:48

cheers wendy done it three times if it dosnt al contact support as you say thanks fer yer help 

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