setup question

[easyara]

Is there an easy way to set up this device?

Moderator Edit: Clarified subject

[TandemWalker]

Hi @easyara. There sure is. If you tell us what device you're using to set your Fitbit One tracker and have run into difficulties, perhaps we can offer more focused tips. But for now, perhaps this link will help:

Please click here >>> How do I set up my tracker?

TW

[Peter01]

I downloaded the (Dashboard) app for my desktop computer but I am getting a repsonse that there is I am not conected to the internet.  However I am connected.  ?

[TandemWalker]

Hi @Peter01. Which operating system are you running on your computer?

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[Peter01]

Windows XP Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.

[TandemWalker]

Hi @Peter01. Here are a few tips.

1. Please make sure that your Windows Xp has the latest update.
   
   
2. Double-check and make sure that you've downloaded the Windows PC Fitibit Connect and not Win 10.
   
   
3. Please make sure that the Fitbit dongle is plugged into a USB port on your computer. 
      
   Fitbit dongle
   
   
4. If you have all this and still no joy, disconnect the dongle, sign-off your account, clear your internet cache, and do a complete PC shut-down; then reboot again and once disc activity has ceased, plug-in the Fitbit dongle again and wait for the system to recognize it. The fire up Fitbit Connect and tell me what is the date/time stamp for your last successful sync shown at the top left of your dashboard page.
   
   
5. Still no joy! Try restarting your One, using these instructions: click here Restart.

Hope this helps. Please let us know how it goes.

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[TandemWalker]

Hi again @Peter01. I presume that when you set up your tracker with your Xp computer, that you followed the usual set-up instructions, as detailed out in this help document, yes?

How do I set up my tracker?

Hope this helps. Please let us know how it goes.

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[Peter01]

yes dashboard visible on my computer at home all info visible on the other Fitbit tabs but dashboard is empty (black) ? Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.

[TandemWalker]

Hi @Peter01. On your main dashboard page, the one that's blank, you should see a small icon that looks something like this:

If you click on it, you'll be able to select the tiles that you'd like to see on your dashboard.

Hope this helps. Please let us know how it goes.

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[Peter01]

there is no icon either; just a blank black screen attached a screen shot [cid:image001.png@01D1496B.7D868030] Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.

[TandemWalker]

No image posted @Peter01. To post an image, you first have to save it on your computer and use the 9th icon from the left when you're on the compose page.

             TW             

[Peter01]

there is no icon either; just a blank black screen attached a Word doc. with a copy of the image note all other tabs have detail; just Dashboard is blank Peter Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.

[TandemWalker]

Hi @Peter01. Which browser are you using?

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[Peter01]

Windows Internet Explorer 9 Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.

[TandemWalker]

Hi again @Peter01. There's no harm in having a second browser installed and see how it goes. It may not work, but there no harm in trying. I would download and install Firefox and see what happens with you sign on at www.fitbit.com. 

Hope this helps. Please let us know how it goes.

             TW             

____________________________________________________________________________

(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[Peter01]

Can't download Firefox; blocked. Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.

[TandemWalker]

What do you mean 'blocked'? Are you on a corporate computer? If not, there is something in your firewall settings that is preventing you downloading and installing Firefox. Please clarify.

TW

[Peter01]

Running Windows XP and I cannot find a version to load. This is the message I get when I search. Firefox no longer works with some versions of Windows XP Nothing in this message is intended to constitute an electronic signature unless a specific statement to the contrary is included in this message. Confidentiality Note: This message is intended only for the person or entity to which it is addressed. It may contain confidential and/or privileged material. Any review, transmission, dissemination or other use, or taking of any action in reliance upon this message by persons or entities other than the intended recipient is prohibited and may be unlawful. If you received this message in error, please contact the sender and delete it from your computer.