45 Day Return Policy

[bunsenandbeeker]

Did anyone know that Fitbit's 45 day money back guaranteed policy only applies to devices purchased on their website?  It's pretty deceiving, I think, considering how many retailers sell their products and most people would buy from the retailer.  I certainly did not know about that when I looked into getting a Fitbit.  With all the issues I'm having with the Charge 3, I can't even return it within the 45 day period since my husband bought it at a retailer.  

[RiseAndShine]

@bunsenandbeeker, it's pretty typical practice to offer return policy only for items sold directly. Fitbit as a manufacture offers warranty that covers defective devices, but it has nothing to do with the return policy (for any reason) that retailers offer. 

[AlejandraFitbit]

It's great to see you around @bunsenandbeeker and @RiseAndShine thanks for stopping by.

I appreciate the feedback provided about our warranty policy. To have more information about it, I recommend clicking here. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[OlgaGo]

I want to return the two devices that I bought in December. What is the procedure? Where do I mail them and how do I get a refund? Is there a step-by-step process somewhere?