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Active Minutes Inaccurate

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‎09-23-2019 09:42 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-23-2019 09:42 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My Fitbit is showing 300+ active minutes even when not in use. Please help 

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‎09-24-2019 13:32

‎09-24-2019 13:32

Hi @AniJ, welcome to the Community Forums!

 

Thank you for bringing this to my attention. To better assist you with this, can you please let me know when was the first time you experienced this active minutes accuracy concern and how many times since then? To learn more about how active minutes are tracked, please check our help article: What are active minutes?. Also, to refresh your Charge 2 performance, please follow the next steps to restart your device:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. 
  4. Press and hold the button to restart your tracker:
    • For Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
  5. Unplug your tracker from the charging cable.

 

Keep me posted and let me know if you have any additional questions.

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