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Unable to sync device

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‎09-22-2019 22:21 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-22-2019 22:21 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

What is the deal with not being able to sync or add back account. I give.

 

Moderator edit: Subject for clarity 

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‎09-23-2019 11:56

‎09-23-2019 11:56

Hello @Ellie5225, welcome to the Community Forums! 

 

Thanks for your post and for bringing this to my attention. To better assist you, can you please share more details about the inconvenience you're currently experiencing with your Charge 2? If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Also, you can move forward to the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes.  

 

Keep me posted and let me know if you have any additional questions.

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