Active Minutes

[GabyTE]

I have had my Charge 2 for just over 12 months and never had a problem with it until this week. It has stopped tracking my active minutes. I have just done an hour's class at the gym and nothing tracked. Same for the past couple of days. I consistently walk 12000 steps minimum and always have at least 30 active minutes per day? What's gone wrong??? 

[Rich_Laue]

An hour of gym doesn't give much info to work off,  is your heart rate working @GabyTE ?

[GabyTE]

Hi, yes, the heart rate tracker is working and picking up fat burn / cardio
rates. It's just the active minutes that aren't being picked up.

[Rich_Laue]

Does the valley burn grasping show that you have active minutes? You want to see a color other than red on the calorie chart?

[GabyTE]

On the heart rate tracker, there are red, orange and yellow Bars, same with
the exercise tracking. Is this what you mean?

[Rich_Laue]

Yes and those bars will also be seen on the daily heart rate graph. The daily is in 5 minute increments and the exercise is divided into 1 minute increments. 

We want to see non red minutes within a period of 10 minutes of activity. We are looking for a caloric burn for minutes that are at least 3 times the users BMR.

[GabyTE]

I have attached a screenshot from Friday that shows over 5 hours in
exercise zone but there are no active minutes recorded. This is the same
for almost every day and regardless of how much activity I am doing, there
are no active minutes tracked.