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Active minutes not registering

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‎04-26-2020 12:20 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

‎04-26-2020 12:20 - last edited on ‎09-08-2020 09:49 by Fitbit Moderator

Hi, 

I have 103 active minutes showing on my charge 2. I did some housework in the morning and been on a 70min walk early evening.

However, my Fitbit is only counting 23mins of my walk as exercise for the whole day. It has previously counted 40-50 mins for same activity.

Not sure what's going on! 

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2 REPLIES 2

‎04-29-2020 17:22

‎04-29-2020 17:22

I exercises 3x a week for 90 minutes and my watch gives me the animation whenever I reach my goal, but my app on my phone shows zero active minutes!?

 

what happened?!

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‎05-01-2020 07:18

‎05-01-2020 07:18

Same here. Also heart rate not registering 

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