Charge 2 not detecting lawn mowing

[tyab01]

Hi there,

I have a charge 2.

If I mow the lawn for a few hours it does not pick up the activity, If I do a normal walk that is picked up.

I then need to go onto the web page, and add the activity. All my steps, and distance etc are present in the "workout", but it's not logged as a workout. Also the added workout has no heartrate data etc.

Is there something I need to do to enable it to pick this activity up the same way as a walk (With all the related details such as heart rate etc).

Thanks,

Les

Moderator edit: updated subject for clarity

[AlvaroFitbit]

@tyab01 Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Charge 2 not detecting when you are mowing your lawn. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and records the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself. If you wish to have steps then select an step based activity like walking.

Let me know how it goes.