Added activity doesn't add steps

[Vicki1122]

When I 'add' a walk activity the daily steps doesn't increase.

[ManuFitbit]

Hi @Vicki1122. Welcome to the community forums. 

Thank you for sharing the inquiry regarding your Charge 4. 

Please, try to follow these steps:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[Vicki1122]

Hi,  Thank you for responding to my inquiry.

I followed the steps outlined, but the app still does not add steps to my daily total when I manually add the activity. 

I'm wondering if it is a software issue as my husband has a Versa 3 and is experiencing the same issue.

Thanks for your help.

[GillT18]

I'm having the same issue. I cannot manually add exercise once the exercise has taken place. 

[Vicki1122]

Hi @GillT18 

I have just noticed that when I tap the + on the front screen, nothing happens.  BUT, if I tap on the Exercise days option, an +Add exercise tab comes up which then allows me to log an activity successfully.

Hope this helps.

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This issue has been resolved.  Thank you.

[ManuFitbit]

@Vicki1122. Thank you for letting us know that the situation was solved. 

I'd like to know if you @GillT18 may try the steps provided by @Vicki1122 in order to fix the issue.

@Vicki1122 I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

[GillT18]

Mine seemed to rectify itself at some point Friday evening.

Thank you.