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Additional steps recorded by Charge 2

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‎06-21-2019 05:49 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

‎06-21-2019 05:49 - last edited on ‎09-08-2020 15:06 by Fitbit Moderator

My charge 2 decided to increase my steps to 646933 steps in the space of 15 mins yesterday. How do I reduce these? I was instructed to charge and reset the charge 2 which I did but the steps are still showing. I did about 6 to 7 thousand  steps.

 

 

Moderator edit: updated subject for clarity

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‎06-23-2019 09:09

‎06-23-2019 09:09

@ELDEST Welcome! It's great to see you around! Sorry for the delay in my reply.

 

Let me help with your additional steps on your Charge 2. Your device will detect the movement on your arm and translate that movement into steps. There are situations in which your arm may move but you won't be actually walking. For example, this may happen when you are playing the drums, burping a baby or clapping. It can also happen when driving. You can negate these steps by logging a driving activity. You can try wearing your device on your non dominant hand but select that hand as dominant on the device’s settings to make it less sensitive to movement.

 

Let me know how it goes.

Alvaro | Community Moderator

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