help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 2 not found

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2019 08:49 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

‎06-19-2019 08:49 - last edited on ‎09-08-2020 15:29 by Fitbit Moderator

I lost my first Charge 2, and bought a new, factory sealed pebble to go along with the band I already had.  When it arrived, it couldn't be detected by any of my devices (iPhone 8+, Windows 10 PC) via Bluetooth or being plugged into the charger.  I sent it back and now that the replacement has arrived, I'm having the same problem.  The device is charged and continually scrolls the fitbit.com/setup across the screen, but the app/PC keeps looking but never detects it.  I've restarted the device, forgot everything in my phone's Bluetooth and restarted it, and I've done the same on my PC, as well as tried to set it up by plugging it into USB.  

 

While I'm sure it's possible, I have a hard time believing that two devices in a row would have the same problem, which leads me to believe it's something I've done.  Anyone have an idea?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-20-2019 10:14

‎06-20-2019 10:14

@irvingdog Welcome to the Fitbit Community! I hope you're doing well!

 

Let me help you setting up your Charge 2 and thank you for troubleshooting this issue. Please try the suggestions in this help article to help resolve the issue.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes