Address Verification for Ireland?

[Cathbadh]

Shipping to Ireland, but both my billing and delivery address cannot be verified/validated by whatever system is in place so I can't place orders unfortunately. Seems really unlikely that both can have issues since I'm sitting at one of them...:). I've never ever seen my addresses flat out refused by a store before.

Moderator Edit: Updated Subject for Clarity/Format

[JohnnyRow]

Try contacting Fitbit support, or use the chat feature on the store to explain your situation.

[SantiR]

@Cathbadh Welcome to the Fitbit Community! I appreciate the effort you took to post the experience you are having while verifying your address. Thanks for your interest in getting a Charge 3.

Did you contacted customer support just as @JohnnyRow suggested on his pot above? 

By any chance, did you tried placing your order using the Ireland Fitbit store? 

Keep me posted! 

[JuliaBL]

I am trying to purchase something off the Ireland store too and it’s telling me my address verification didn’t work. Why is that? This is my correct address. Many thanks. 

[Kieranmac65]

I had the same problem, I contacted Fitbit support. Said to change delivery address so I gave my sister address and it worked. I live in the countryside in Ireland here and she lives in a town. Hope this helps.😀

[JuliaBL]

Thanks very much. I figured it out in the end: our eircode is specific for one county, but it’s actually located in a neighbouring county - I guess Eircode people messed this up. So if I keep the eircode but put the wrong county... it works.... weird as hell, but... thanks for your time anyway.

Sent from my iPhone

[SETImayo]

Yeah, dunno what sorta messed up validation they're using for address verification on the e commerce store but it looks like you need to put a number in the Address 1 field - at least that's what Fitbit support said - later they asked me to put the county into the Address 1 field too but there was insufficient space.

Seems crazy that they expect a number in a field where none should be required. Also when the values get passed to the payment provider surely they are then incorrect?

Anyway, I give up, I'm just going to a bricks n mortar store instead sometime in the future -  that was ultimately the advice of the Fitbit support rep too.

[Drumhillagh]

The eircode VW35KT75  should read VW3 5K75  on the fitbit site. The first 3 digits letters should be together and then a space. It worked fine for me when I inputted it this way.