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After updates for phone and Fitbit app, Text Messages will not display (tried fixes I found)

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‎07-14-2019 07:14 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-14-2019 07:14 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

Samsung 9 (Sprint) updated to G960USQU5CSF3 - Security patch level 6/1/19.  After update I went to Google Play to update all my Apps (Fitbit Jul 8, 2019). Text Messages will no longer display. I see who the text is from but not the message it self.  I did the suggested fixes for unpair, reboot 3 times, shut off phone, etc and the other one I saw for verifying on the phone itself that messages are set to show.  I went as far as uninstalling the app. Delete folders for it on my device, clearing the cache and anything FB related.  Rebooted to clear any locked files. It there something I am missing? Thx.

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4 REPLIES 4

‎07-14-2019 08:11

‎07-14-2019 08:11

I'm having the same issue

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‎07-20-2019 12:19

‎07-20-2019 12:19

Got an update but didn't fix the issue but did get a new problem on top of the old one. Old notification from 2018 are now showing up and I cannot delete them.

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‎07-23-2019 14:56

In response to SunsetRunner

‎07-23-2019 14:56

Same here it's so annoying I hope Fitbit can fix this it's like out with the old even though it's not really spent several nights looking up trying everything to fix myself too such a bummer 😭

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‎07-23-2019 15:08

‎07-23-2019 15:08

I'm having the same problem.  Now mine is won't sync at all. Only had this problem recently possibly since I updated app.

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