08-14-2017
12:02
- last edited on
09-09-2020
09:26
by
MatthewFitbit
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08-14-2017
12:02
- last edited on
09-09-2020
09:26
by
MatthewFitbit
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When I try to turn in all day sync it tells me I need to pair my tracker wven though it's already paired and when I click set up it just say looking and loses connection with tracker. I then have to force close app and turn off all day sync before it phone can connect with the tracker.
08-15-2017 08:25
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08-15-2017 08:25
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Hi @Blondeloulouxx! You shouldn't have to force closing the app in order to sync your Charge 2 with your iOS device. And with the all day sync option, your tracker should sync every time you open the app. If you can't activate that option, and your tracker doesn't seem to be connecting, I suggest you to try the following tips:
- Log out of your Fitbit app
- Force quit the app
- Turn off the Bluetooth
- Shut off your phone and turn it on after 1-2 minutes
- Turn on the Bluetooth
- Log back into your Fitbit app
- Restart your Charge 2
Let me know how it goes!
08-15-2017 13:04
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08-15-2017 13:04
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Hi, I tried your fix but I still receive the following error message " Bluetooth Paring Required. Your Charge 2 and your iPhone need to be paired before you can use this feature. Cancel or Setup." I hit setup and app spins for several minutes and error message "Bluetooth Pairing Failed. Call notifications and All-Day Sync are disabled for now. Cancel or try again." I try again and I still cannot get call notifications or all day sync to work. Please help! Thanks.
08-15-2017 14:15
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08-15-2017 14:15
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Had my fitbit since June 2017 but been having lots of problems recently with syncing with my Android phone even though I have the sync all day on all the time, it sometimes says they sync schedule is due but it never happens and it also takes a long time to link up with the app on my PC as well.
I have tried logging out of fitbit, turning off bluetooth, turning off the phone, turning the phone back on, turning on bluetooth and then the fitbit app, also tried resetting the fitbit, but still doesn't work very well or not at all.
08-19-2017 16:52
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08-19-2017 16:52
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Hi, I was experiencing the same problem. I tried everything; deleting app, adding it back; turning on and off Bluetooth, etc. I finally contacted Fitbit today. The tech had me to finally go into Bluetooth, click on the symbol of the i with the circle around it next to charge 2 and select "forget this device". Opened Fitbit app again and selected account, and selected notifications and I could finally open notifications and the all day sync started working again. 🤗🤗🤗
08-29-2017 07:50
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08-29-2017 07:50
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@Mesirm Thank you!! This has worked! Yay!! 😁😁😍
08-30-2017 15:25
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08-30-2017 15:25
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...happy it worked fo you!
11-19-2017 11:49
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11-19-2017 11:49
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Thanks so much for this. I have tried all of the suggestions from the forums and this is the first thing that has worked!
12-19-2017 05:01
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12-19-2017 05:01
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I want to add my thanks as well. My charge 2 refused all day sync after I tried pairing it with an additional device. Making my IPhone ignore it (bluetooth) and then pairing it again solved the problem.
12-20-2017 15:00
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12-20-2017 15:00
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Happy to hear it worked!
01-06-2018 06:29
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SunsetRunner
01-06-2018 06:29
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Thank you so much! This worked. Much appreciated you spending the time to post this. 😊
01-31-2018 17:41
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01-31-2018 17:41
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I was at my wits end and this WORKED! Thank you for your help!!!
02-04-2018 13:31
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02-04-2018 13:31
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Happy it worked for u!
02-04-2018 13:33
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02-04-2018 13:33
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Happy it worked! I can relate to the frustration.
02-04-2018 13:36
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02-04-2018 13:36
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🤗🤗🤗. Great that it worked.
02-21-2018 14:22
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02-21-2018 14:22
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I’ve tried all the suggestions for the last month. This solution finally worked! Thank you!😀
03-19-2018 03:06
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03-19-2018 03:06
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OMG thank you. I tried all the online step several times but THIS finally worked. Thanks for sharing and saving my sanity!
03-30-2018 18:15
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03-30-2018 18:15
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Thank you so much!!!

04-01-2018 22:16
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04-01-2018 22:16
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Sent from my iPad

04-05-2018 05:48
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04-05-2018 05:48
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Outstanding FIX! This issue was driving me nuts but then I tried your fix and Voilà, it worked like a charm.
