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Android App - Trying to Upgrade Database - times out

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‎01-28-2020 04:04 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-28-2020 04:04 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

Fitbit App on Android wants to upgrade the database and it times out.  My options are to send feedback or Open app again.  In a rinse and repeat pattern.  Can't get past the upgrade.  Help!

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‎01-29-2020 06:18 - last edited on ‎06-14-2025 07:50 by Fitbit Moderator

‎01-29-2020 06:18 - last edited on ‎06-14-2025 07:50 by Fitbit Moderator

@gabloom Welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Fitbit app not working as it should. If you can try logging out from the app, restart your phone and log back in. If the issue persist please uninstall the app, restart your phone and reinstall it.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-21-2020 08:28

In response to AlvaroFitbit

‎08-21-2020 08:28

Why does every tech "support" agent always fall back on: power off, restart; uninstall, reinstall ..? Just program the updates so that they work; duh! Do the job you were paid for: program... correctly. 😡

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