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Changing e-mail adress

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‎01-25-2020 01:45 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-25-2020 01:45 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

I tried to update the Fitbit App from Apple today.

When downloaded I get the message: "Email Verification Required"

The mail adress on my account is wrong (I have registered one digit to much), so I did not receive any messages on e-mail.

AND - I have forgotten the password to my Fitbit account.

Then I can't change the password - it will be sent to a non-existing adress.

Can anyone help me?

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‎01-26-2020 07:17

‎01-26-2020 07:17

@obu It's great to see that you've visited the Fitbit Community!

 

Thank you for sharing your experience. Since you don't have the password nor the email address used actually exists you will need to either create that email address (not sure if it is available) or create a new account with the correct email address.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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