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App is not syncing actual data from the device fitbit charge2

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‎05-01-2019 01:40 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-01-2019 01:40 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

My device's actual data is not getting synced into the app although app is syncing. What's the issue and solution?

 

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2 REPLIES 2

‎05-01-2019 03:20

‎05-01-2019 03:20

I'm having same problem,  just realised last time it synced was Sunday.

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‎05-01-2019 05:02

In response to Picketfence

‎05-01-2019 05:02

Same problem, charge 2 refuse to sync since 04/24 

I've tried with no result to :

 - restart bluetooth

- unpair/pair charge2 device from app

- reboot charge

- re-install Fitbit app

 

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