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Charge 2- Black Screen

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‎05-01-2019 17:00 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

‎05-01-2019 17:00 - last edited on ‎09-08-2020 16:26 by Fitbit Moderator

As of an hour or so ago, my Fitbit charge 2 screen is black. It was fully charged this morning, and the screen has been working all day up until this point. However, it is definitely still on because the lights are on underneath. I have tried plugging it in and holding down the button for 10 to 12 seconds. It does vibrate, but nothing comes up on the screen. It is still tracking my steps though. I have also cleaned it thoroughly with a toothbrush. Is there anything else that can be done?

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3 REPLIES 3

‎05-02-2019 12:17

‎05-02-2019 12:17

@Alison_C Welcome! It's good that the community is growing! 

 

I will assist you with your Charge 2 blank screen and thank you for troubleshooting this issue. Since the issue persist please let our Support team know so they can further assist you. You will get an email from them.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-19-2019 08:20

‎05-19-2019 08:20

That keeps happening to me.  I can't figure out how to turn it back on.  I even tried to restart it and it is still black.  It's making me so angry 😠!

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‎05-19-2019 12:35

‎05-19-2019 12:35

I keep having the exact same problem 

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