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App not working

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‎09-03-2022 15:52

‎09-03-2022 15:52

My Samsung charge 3 app will not load for long. Won't let me go into sections & keeps throwing me out saying it has a virus. Also restarting steps and exercises etc so I can't calculate or track properly 

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‎09-05-2022 10:48

‎09-05-2022 10:48

Hi, @Agilly20 , that sounds like either you have a virus on your phone or you did not get the official Fitbit app.  First please uninstall the app completely.  Then, from your Samsung phone go to the Playstore and take care to download the app from Fitbit.com .  If that doesn’t fix the issue then I would run a complete virus scan on your phone.  

Good luck!  Let us know how it goes.

Sense, Charge 5, Inspire 2; iOS and Android

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‎09-09-2022 21:59

‎09-09-2022 21:59

Bluetooth and turn Bluetooth off and back on. Turn your phone or tablet off and back on. Uninstall and reinstall the Fitbit app. If your Fitbit scale won't sync after you reinstall the app, log in to your Fitbit account on a different phone or tablet and try to sync.

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