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App problem????

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‎06-18-2022 15:34 - last edited on ‎12-14-2022 14:17 by Fitbit Moderator

‎06-18-2022 15:34 - last edited on ‎12-14-2022 14:17 by Fitbit Moderator

Try to get into Fitbit app on iPhone 13, won’t load…. Is there a problem with app? Trying to sync my workouts!!

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4 REPLIES 4

‎06-18-2022 15:41 - edited ‎06-18-2022 15:42

‎06-18-2022 15:41 - edited ‎06-18-2022 15:42

Hello @PumpsWater 

Try logging out if the Fitbit app, restart your phone the log back in again as you normally would. If the problem persist make sure your using the latest Fitbit App updated Version 
😃Hopefully this provides you with the best answer to get you up and running again. Let me know please

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‎06-18-2022 15:51

In response to SunsetRunner

‎06-18-2022 15:51

Can load app to log out…

Sent from my iPhone
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‎06-18-2022 16:02 - edited ‎06-18-2022 16:03

In response to PumpsWater

‎06-18-2022 16:02 - edited ‎06-18-2022 16:03

@PumpsWater  Can you just force shut the app by swiping it upward (iOS) or if on Android tap the three lines in bottom left then tap close all….then restart phone the see if the Fitbit app opens as normal. If the problem persist just uninstall the Fitbit App then reinstall. 
😃 Please come back and let me know how it went

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‎06-18-2022 17:01

In response to SunsetRunner

‎06-18-2022 17:01

Have done the force close, deleted and downloaded app still crashes instantly… I synced my workout and then it started…

Sent from my iPhone
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