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App steps not showing properly

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‎12-01-2020 03:48

‎12-01-2020 03:48

Hi, my app has suddenly started only showing some days worth of steps on the dashboard,  and even then its often under counting.  Even I click through it shows the right amount, but that's obviously only for some of them.  Everything else seems to be showing and tracking OK. 

Any ideas?

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‎12-01-2020 08:45

‎12-01-2020 08:45

"only showing some days worth of steps on the dashboard" - I don't understand what you mean.  Can you be more specific exactly where you are looking?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎12-03-2020 03:45

In response to JohnnyRow

‎12-03-2020 03:45

@Skingola I hope you are doing fine.

 

Let me help you with your missing steps but for this I would like more information just like @JohnnyRow said. Is your tracker syncing with your phone? Do you see all your steps on your tracker but they are just missing from the app? The more information we have the better we will be able to help you.

 

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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