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Auto recognized exercise not working-Charge 3

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‎05-23-2021 12:04 - last edited on ‎05-23-2021 18:21 by Fitbit Moderator

‎05-23-2021 12:04 - last edited on ‎05-23-2021 18:21 by Fitbit Moderator

 I have had my charge 3 for a year and a half, never had any trouble with the auto recognition of exercise before, every now and then it would miss a work out but I would just manually log. However this last week it’s completely stopped recognising which is very annoying! Anyone know why this could be? I haven’t changed anything Im doing, and I do a variety of activity. Swimming, aerobics, walk, tennis ect. Nothing is logging! 

 

Moderator edit: updated subject for clarity

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‎05-23-2021 18:20

‎05-23-2021 18:20

Welcome to the Fitbit Community, @LEC21.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to resolve the issue before contacting us.

 

I would recommend restarting your tracker by following these instructions.

 

Whether this doesn't help, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab Fitbit logo, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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