help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Average and Max heart rate no longer display

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2018 07:07 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎01-08-2018 07:07 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

In the exercise menus I used to get that information at the end of my work out average and max H/R after I would push and hold time start button at the end of the session that function has gone away? What is up with that?

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎01-08-2018 07:11

‎01-08-2018 07:11

Try a Restart. Do it several times if necessary.

View best answer in original post

Best Answer
4 REPLIES 4

‎01-08-2018 07:11

‎01-08-2018 07:11

Try a Restart. Do it several times if necessary.

Best Answer

‎01-18-2018 08:56

In response to SunsetRunner

‎01-18-2018 08:56

Thank you so much! sorry for the late reply it worked the first try.

Best Answer
0 Votes

‎09-18-2019 13:01

In response to SunsetRunner

‎09-18-2019 13:01

While online with Fitbit chat, I restarted several times, rebooted, deleted app and reinstalled with no success. Chat said to expect update to correct. We had an update today. I just completed a run and still not working. Hope Fitbit is aware of problem

Best Answer
0 Votes

‎10-26-2019 18:22

In response to JaniceEW

‎10-26-2019 18:22

Still no fix on this from Fitbit. It has been 90 days. I have contacted FitBit directly on at least 5 occasions and sent them screen shots from my app showing that the Avg heart beats per minute and the heart rate graph doesn’t appear. I have uninstalled and reinstalled, rebooted etc. They either think gps doesn’t work (it DOES) or tell me they are working on it. The recent update didn’t fix it. The heart rate and avg bpm is so important to me. Is it possible Fitbit is no longer supporting older devices?

Best Answer
0 Votes