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Average and Max heart rate no longer display

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‎01-08-2018 07:07 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎01-08-2018 07:07 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

In the exercise menus I used to get that information at the end of my work out average and max H/R after I would push and hold time start button at the end of the session that function has gone away? What is up with that?

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‎01-08-2018 07:11

‎01-08-2018 07:11

Try a Restart. Do it several times if necessary.

View best answer in original post

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4 REPLIES 4

‎01-08-2018 07:11

‎01-08-2018 07:11

Try a Restart. Do it several times if necessary.

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‎01-18-2018 08:56

In response to SunsetRunner

‎01-18-2018 08:56

Thank you so much! sorry for the late reply it worked the first try.

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0 Votes

‎09-18-2019 13:01

In response to SunsetRunner

‎09-18-2019 13:01

While online with Fitbit chat, I restarted several times, rebooted, deleted app and reinstalled with no success. Chat said to expect update to correct. We had an update today. I just completed a run and still not working. Hope Fitbit is aware of problem

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‎10-26-2019 18:22

In response to JaniceEW

‎10-26-2019 18:22

Still no fix on this from Fitbit. It has been 90 days. I have contacted FitBit directly on at least 5 occasions and sent them screen shots from my app showing that the Avg heart beats per minute and the heart rate graph doesn’t appear. I have uninstalled and reinstalled, rebooted etc. They either think gps doesn’t work (it DOES) or tell me they are working on it. The recent update didn’t fix it. The heart rate and avg bpm is so important to me. Is it possible Fitbit is no longer supporting older devices?

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