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Band connector on device is broken

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-20-2022 20:49 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

‎09-20-2022 20:49 - last edited on ‎12-14-2022 13:08 by Fitbit Moderator

Made contact with customer support,  relayed my issue and ask if  still under warranty and how it can be addressed. Well he skipped over my questions asked for my country of residence, and said they would send me a note when the issue is reviewed.. i am Floored

 Searched the community post and i see where this issue seems to be common occurrance with Charge 4. . Has anyone in the community received successful resolution to this issue  clearly this is a manafacturing defect. 

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‎09-20-2022 22:52

‎09-20-2022 22:52

UPDATE: fitbit Customer care WIll provide me a replacement . While i wait to receive it, i will use one that my daughter no longer uses. I am happy it has been addressed.

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‎09-25-2022 10:13

In response to Alvetam

‎09-25-2022 10:13

How did you contact customer care to resolve. Mine broke too.

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‎09-25-2022 11:39

In response to Auntlaine

‎09-25-2022 11:39

Hi, go into the fitbit app, click on your pic then select Help & Support, then select Contact Customer Support.

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