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Band unlatching from device

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‎06-04-2019 10:57 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-04-2019 10:57 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

My husband and I have never changed the band on our Fitbit, but it keeps popping off randomly, even when we are sleeping. Is this a manufacturing defect or is there an easy fix for it!

thanks!

 

Moderator edit: Subject for clarity 

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‎06-05-2019 16:40 - edited ‎06-05-2019 16:42

‎06-05-2019 16:40 - edited ‎06-05-2019 16:42

Hello @ShaShalafay thanks for bringing this to my attention, let me give you a hand with the wristband of your Charge 2 and a warm welcome to our Community Forums.

 

Seems odd that the wristband of your Charge 2 and your husband's device are unlatching out of nowhere, this is certainly not a common situation nor the way this model was designed. That said, I'd like to let you know that our Support team was contacted on your behalf to receive further assistance directly with them. Please keep an eye to your email inbox for their contact, they'll be in touch with you soon.

 

In the meantime, let me know if you have any additional questions. 

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