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Bands keep coming apart

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‎07-13-2019 11:54 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

‎07-13-2019 11:54 - last edited on ‎09-08-2020 14:41 by Fitbit Moderator

I am on either my 4th or 5th band, they just keep coming apart.

 

After a few months of use, the removable band disconnects from the unit every time I move my arm.

 

For a little while I can get it re-attached, but after a while it won't re-attach anymore.

 

The other day I was jogging and the band came apart and the device fell to the ground and the unit cracked.

 

I received this band only 3 months ago.

 

As I mentioned, this is at least my 4th band that has had the same problem.

 

This is the most poorly designed band I have ever used and I am pretty much just ready to give up on fitbit.

 

 

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‎07-14-2019 10:30 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

‎07-14-2019 10:30 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

@AndiRosin, it's great to see that you've visited the Fitbit Community!

Let me help you with your damage Charge 2 bands and display. For this please let our Support team know about it. I noticed that you already have a ticket with them so please keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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1 REPLY 1

‎07-14-2019 10:30 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

‎07-14-2019 10:30 - last edited on ‎01-23-2025 10:07 by Fitbit Moderator

@AndiRosin, it's great to see that you've visited the Fitbit Community!

Let me help you with your damage Charge 2 bands and display. For this please let our Support team know about it. I noticed that you already have a ticket with them so please keep working with the team to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer