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Battery dead- steps not logged

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‎03-12-2020 09:32 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

‎03-12-2020 09:32 - last edited on ‎09-08-2020 10:14 by Fitbit Moderator

Ignore post - sorted problem

 

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‎03-15-2020 09:33 - last edited on ‎11-01-2025 05:50 by Fitbit Moderator

‎03-15-2020 09:33 - last edited on ‎11-01-2025 05:50 by Fitbit Moderator

@Tweets1964 Welcome to the Fitbit Community! I hope you're doing well! Sorry for the delay in my reply.

Happy to hear that the issue was resolved. I would appreciate if you can share what you did to fix this issue as it may help other members in the same situation.

Keep me posted.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎03-15-2020 10:40

In response to AlvaroFitbit

‎03-15-2020 10:40

Hi there

 

Yes, I found an answer on this forum how to log steps, thank you. 🙂

 

I do have a problem, my fitbit will not charge. It says it is full, then counts a few steps, then goes to a black screen again. I bought it in 2016. The odd thing is I bought my husband one for xmas 2016 and he has only used it for around 18 months in total and his battery has died too. Both within  days of each other. How can that be? Not impressed at all. I'm having to use mapmywalk to track steps on the days I walk now.

 

Yes - I have cleaned them. Yes, I have charged them using my laptop.

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