Battery drain

[Medic_1988]

the mirrored screen started yesterday and after following the reset steps it was working properly. Now it goes from 100% battery to black screen in 2 minutes or less and wont stay on. Anyone know a way to fix this? I cant afford to spend another 200 on these things. This is the 3rd one I have bought and all have had issues 😞

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Medic_1988 thanks for bringing this to my attention, it's a pleasure to give you a hand with your Charge 2 and also a warm welcome to the Community Forums.

I appreciate your effort and time troubleshooting this situation with our restart process prior to posting. Let me share with you that our Charge 2 was designed to last up to 5 days but the battery life also depends on how frequently you use all of its features. That said, my best advise will be fully charge your Fitbit with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use that much.

You can check this help article for more tips and recommendations about how to improve the battery life of your device..Also, I recommend you to try restarting your device to refresh it’s performance.

Keep me posted, I'll be around.

[Medic_1988]

I left it plugged into my work computer for 6 hours of my 8 hour shift and it still says 100% charged but within two minutes of removing it from the charger and wearing it is dead and completely blacked out again.

[dinkomy]

I'm having the same issue. After the charging starts (from no charge left ~1-2%), within 5-10 minutes it stops charging, showing that is fully charged. Then when I remove the charging cable after 10-15 minutes it shuts down showing that battery is completely discharged.
The same is observed when Charge 2 is left charging for 24 hours.
Cleaning the contacts with alcohol and reseting is not helping.
After talking with Fitbit representative, I was offered 25% discount to buy another Fitbit device. This is the second time Fitbit offers me a discount; two Fitbit devices working for about 1.5 year and then going bad. Sorry, but I'm not going into the same trap!
Fitbit, please take full responsibility for the design and reliability testing on your devices to make sure they working properly more than a year (do not break after the warranty is over).
Goodbye Fitbit!

[RicardoFitbit]

Welcome aboard @dinkomy. Thanks for your reply and update @Medic_1988.  

@Medic_1988 Thanks for the details that were shared in your post. I've contacted our Customer Support team on your behalf to receive further assistance with them with this situation. That said, please keep an eye to your email inbox, they'll be in touch with you pretty soon. In the meantime they contact you, let me know if you have any additional questions.

@dinkomy Thank you for your post, I'm sorry to know that you experienced such difficulties with your device. Since you already contacted our Customer Support team regarding this situation, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information that was shared by them, please check our warranty policies here. Thanks for the feedback that was shared in your post.

I'll be around. 

[dinkomy]

Hi @Medic_1988,

I lost hope and faith in Fitbit. I cannot believe with so many identical cases like mine (battery cannot be charged) Fitbit is acting like this is a customer's problem?
How come the warranty in EU is two (2) years, while in US is only one (1) year?

Have a good day,
Don

[Medic_1988]

This is the second time its happened with this one 😞

[dinkomy]

Just to clarify -

For this Charge2 device I had 2 issues with:

1. Wristband

2. Battery

With my first Charge (not Charge2), the problem was also wristband. 

[RicardoFitbit]

Hello! It's a pleasure to continue providing assistance with the difficulties experienced with your Charge 2 devices, sorry for the delay in responding your posts. It's nice to see you guys participating here in the Community Forums.

@dinkomy Thanks for taking the time to share your thoughts and personal experience with your Charge 2 and previous Charge devices, sorry for the difficulties experienced with them. Let me share with you that our customer that are residing in the European Economic Area have a 2-year warranty period because of Consumer Rights. For more information, please check this article. Also, please refer to our warranty policies for a better understanding of the outcome of your case with our Customer Support team.

@Medic_1988 I'm sorry to know that you experienced twice this situation. Customer Support informed me that assistance was already given to you and your case with them was resolved. My best advise will be to contact them back if you have any additional questions in regards the outcome of your case.

See you around.

[dinkomy]

Thank you @Medic_1988 for your time and effort!
The best for me is to say Good Bye Fitbit, because that is how I can close the case from my side! The design of your devices below the expectations! I think I can say that based on my experience and what other members of the Fitbit community are sharing.
Shame on me that after the problems with the first Charge I bought Charge2 - very naive thinking that if the first Fitbit Charge is not perfect, the second one would be better 😞

Have a good day!

[CK-MLT]

I have exactly the same issue.  I have had it for 2 years and all of the sudden the unit will show its charged to 100% and in minute or two it will completely shut down.  I can't imagine that the product life expectancy is only 2 years.  Has there been any solution to this issue?

[CK-MLT]

exactly.... but you get 25% off... lol...what a joke!

[Corritore]

Same thing happened to me after I downloaded new version, I called Fitbit and they told me to buy a new one

[dinkomy]

Corriote (Jogger), do you want to keep wasting your money on their products? I don’t!

[Pantsdancelol]

Probably caused by the latest firmware update. It's wreaked havoc and Fitbit doesn't seem to care about fixing it or compensating properly. Looks a lot like a blatant cash crab after the lack of success with the Versa Lite sales. 

[Corritore]

They are stealing our money

Send from my IPad

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your experiences with your devices and Customer Support. I am sure they tried to help you in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty. I understand how you are feeling as you've invested in the Fitbit Family; however, we as any other company have policies to follow through. Thank you for your feedback, we're constantly working on improving our devices and user experiences, and your comments are always welcome.

I'll be around if you need further assistance. 

[Lilbiddy]

@LiliyaFitbit yes you definitely have got a need to improve your users experiences. 

[CK-MLT]

https://www.cbc.ca/news/business/fitbit-charge-2-firmware-update-battery-1.5258511

Now that national media is on it, I wonder how long Fitbit will pretend there is no issue.  Perhaps we are not cleaning the contacts hard enough.

[RicardoFitbit]

Hello again! It's a pleasure to continue assisting. Sorry for the delay in responding. It's nice to see you both participating in the Forums @Lilbiddy and @CK-MLT, welcome back.

Thanks for the information that was shared in both of your posts, the feedback that's submitted here in the Community Forums is always appreciated because we are striving to improve our products and services every day. Don't hesitate to contact me back if you need anything else or if you guys have any additional questions for me to answer, I'll be here.

See you around.