Thanks for your replies @Corritore and @dinkomy. My apologies for the delay in responding your posts.
For more information about how to obtain a refund, my best advise for you guys will be to check our warranty policies here. As mentioned in our policies:
If you are unsatisfied with your purchase of a Fitbit-branded device and/or accessory from the Fitbit Store for any reason, you are entitled to a full refund if you meet the conditions set forth below. This return right does not apply to the purchase or renewal of any Paid Services, as defined in and governed by our Terms of Paid Services. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. To qualify for a refund, you must meet all the following conditions:
- request a return authorization within 45 days of your shipment date; provided, however, that for purchases made in November and December the deadline to request a return authorization is January 31st of the following year or 45 days from the date of shipment, whichever is longer;
- return the device and/or accessory, including all parts included in the original packaging, in good physical condition; and
- include the return authorization number with your return.
If your return fails to meet any of the above conditions, we may, in our discretion, refuse to accept it or charge you a restocking fee of up to 15% of the original price.
Let me know if you have any additional questions, I'll be around.
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