Battery draining quickly on Charge 3

[Kathyjo422]

Charge 3 is not holding a charge which is ironic. Woke up this morning it was completely dead. Charged to 100% and it was dead again by lunch. Charged to 100% again and it will be dead by morning again. Never had this issue before. Worked fine till today. 

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Kathyjo422 It's great to have you here! 

Let me help you with your Charge 3 battery draining quickly. Try cleaning the contacts using cotton swab with rubbing alcohol, then charge it by plugging it for a couple of hours directly to your computer's USB port (try different ports) or use an UL-certified USB adapter. After this see how it behaves. You can follow these instructions to help improve the battery life.

Let me know how it goes.

[Kathyjo422]

I have tried cleaning it.  I also let it completely die and recharge fully twice now.  This morning it went to a black screen with 1 line across it.  I did a reboot on it.  It then came back up to it's normal screen although the time was incorrect.  I followed the steps to correct them time but we are still having issues with the battery not lasting a full day. 

[AlvaroFitbit]

@Kathyjo422 thank you for the update.

Since the issue persists I have created a case so our Support team can further assist you via email.

Keep me posted.