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Battery draining

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‎06-02-2019 08:03 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-02-2019 08:03 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Yesterday I couldn't get anything to display on my charge 2.  I put it on the charger and it was ok...I thought.

 

Then this morning it was dead again.  I took it off the charger at 10:37am, when it said it was fully charged.  Then at 10:56 it was dead again.  I've tried resetting it twice...doesn't help.  What now?

 

Moderator edit: Subject for clarity 

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‎06-03-2019 11:45

‎06-03-2019 11:45

Hello @tgbutz welcome to our Community Forums! I'm be happy to give you a hand with your Charge 2.

 

Thanks for restarting your device prior posting. For this specific situation I recommend you to clean the contacts using cotton with rubbing alcohol then charge it by plugging it for a couple of hours directly to your computer's USB port (please try on different ports) or use a UL-Certified USB wall adapter. Then, please restart your device again and check how the battery of your Charge 2 behaves. You can also check additional suggestions here.

 

Let me know how it goes, I’ll be around.

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