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Battery fully charged, dashboard says empty and it will not sync.

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‎03-17-2017 06:01 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

‎03-17-2017 06:01 - last edited on ‎09-09-2020 09:49 by Fitbit Moderator

Battery is fully charged but on my dashboard it says empty.

Restarted but it will not sync 

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‎03-17-2017 07:07 - edited ‎03-20-2017 04:26

‎03-17-2017 07:07 - edited ‎03-20-2017 04:26

I'm glad to see you around my friend @Charge2user1234! I'm pretty sure you're seeing the empty battery since your tracker isn't syncing yet, so it couldn't update the battery level appropriately. 

 

Which platform are you using to sync? I'd recommend following the steps provided in this link in order to solve the syncing issue. 

 

Let me know if this works! Smiley Very Happy

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎03-17-2017 07:07 - edited ‎03-20-2017 04:26

‎03-17-2017 07:07 - edited ‎03-20-2017 04:26

I'm glad to see you around my friend @Charge2user1234! I'm pretty sure you're seeing the empty battery since your tracker isn't syncing yet, so it couldn't update the battery level appropriately. 

 

Which platform are you using to sync? I'd recommend following the steps provided in this link in order to solve the syncing issue. 

 

Let me know if this works! Smiley Very Happy

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎01-12-2019 01:46

‎01-12-2019 01:46

Battery on my versa full but showing empty won't sync

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