Been 3yrs since using

[WallMom]

I haven’t used my Fitbit Charge since 2016, and that was the last time it synced to my phone app. I charged it and tried to update it though the phone app but it errors out. Any suggestions?

[Odyssey13]

Hi @WallMom have you tried restarting it? In case you need a refresher on your Charge, here is the link for the Charge area where you can find the user manual and related articles - click to go there

See if a restart helps and let us know how things go for you.

[WendyB]

Another thing to consider. When these batteries are not charged for long periods of time. The battery drains and can not be charged. I suspect that what has happened to you  4 years not using or charging its toast. Sorry

[Rich_Laue]

You say it errors out, well errors generally point to the problem and often we know the solution. However without knowing the reported error, we can only guess.