help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Black Display - Charge 3

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2023 17:41 - last edited on ‎01-25-2023 16:22 by Moderator Alum

‎01-18-2023 17:41 - last edited on ‎01-25-2023 16:22 by Moderator Alum

Hi all,

My charge 3 no longer has a working screen.  Ive tried the restart trick several times but it isn't working.  I have battery charge and the device vibrates on touch so I know that it works.  The screen however is black and no changes show with the restarts.  Is there any solution or will I have to get a new device-sucks since I got this in the summer?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-25-2023 16:23

‎01-25-2023 16:23

Hi there @AFriendlyCorgi. Welcome to Community Forums.

 

I appreciate the feedback and comments. I'd recommend you check you have the latest Fitbit Firmware and OS of your mobile device, then follow these instructions to restart your device.

 

You can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

 

Also check if the Sleep Mode or Do Not Disturb Mode are On in your device.

Best Answer
0 Votes