Black lines on screen

[LizzyB78]

Hi, 

• We have 2 Fitbit charge 3 devices showing white white lines on the screen. 

[SunsetRunner]

Try a Restart and do it several times if necessary.

[LizzyB78]

Hi, thanks for the suggestion. Unfortunately, no succes. My sons charge 3
has the same problem. We uncoupled the charge 3 and reinstalled, charged
the devices to 100% and restarted several times. The lines do not
disappear. The charge 2 that I had before never had this problem and I used
that device for almost 3 years. We bought both devices last year, so i am
really disappointed it occurs for both devices on top that my charge 3 was
already replaced after the screen went completely black in September. Deze
attachment for a photo.
Best regards.
Liesbeth

[SunsetRunner]

Contact Customer Support.