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Charge 3 data disappeared from app

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‎04-14-2020 18:09 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

‎04-14-2020 18:09 - last edited on ‎09-17-2020 15:27 by Fitbit Moderator

All of a sudden this evening, all of my exercise data since March 21 disappeared from the app. I tried resetting my Charge 3 and Uninstalling and reinstalling the app, but nothing works. Any other ideas?

 

 

Moderator edit: subject for clarity

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‎04-26-2020 07:55 - last edited on ‎10-13-2025 07:49 by Fitbit Moderator

‎04-26-2020 07:55 - last edited on ‎10-13-2025 07:49 by Fitbit Moderator

Welcome to the Community, @Rflorek.

I am sorry for the delay in response and appreciate all the efforts in trying to fix this disappearing data issue.

I would like to know if you keep having this problem? If your tracker syncing properly? Is it transferring all of your information as it should?.

I hope to hear from you soon.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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