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Black screen

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I have always had problems with getting a black screen but holding the button to reset has always fixed it. This time however nothing works, I’ve tried resetting it and also changing the clock face but still a black screen. Any suggestions?

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I have had the same issue. Short reset has worked previously but this time no joy. Have tried long reset as well but that hasn’t worked either. 

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Looks like it’ll have to go in the bin then! With so many people having the same problem and no fix I don’t think I’ll be buying Fitbit again, I’ll look at other makes.

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Me too reset not worked got told to try re out via app but cant find where or how

 

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Mine is black screen too. Nothing has worked

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