help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blank Screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-06-2020 20:52 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

‎06-06-2020 20:52 - last edited on ‎09-16-2020 17:22 by Fitbit Moderator

My charge3 screen is just blank. It's still tracking my steps and heart rate according to the app and it's still vibrating but l can't see anything on the tracker. I have tried changing the clock face but still nothing. Please help.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-06-2020 21:58

‎06-06-2020 21:58

The same thing has happened to me. I tried to restart it on the charger. For me there was no way to resolve it. I find it interesting it is such a common issue right after the charge 4 comes out. They offer you 25% off a new one, the same price as the Father’s Day sale. 

Best Answer
0 Votes